Januray 1, 2024

Order Processing

• Processing Time: Orders are processed within 2-3 business days.
• Business Days: Orders are processed Monday through Friday, excluding holidays.

Shipping Rates and Delivery

• Domestic Shipping: We offer standard shipping within the United States. Shipping rates are calculated at checkout based on your location and order weight.
• Delivery Time: Standard shipping typically takes 3-7 business days after processing. Delivery times may vary based on your location.
• Expedited Shipping: Expedited shipping options are available at an additional cost and can be selected at checkout.

Order Tracking

• Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• Track Your Order: You can track your order using the tracking number provided in the email.

Shipping Restrictions

• PO Boxes: We do not ship to PO Boxes.
• International Shipping: Currently, we only ship within the United States and it’s territories and Canada.

Shipping Issues

• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at soapsandaromatics@gmail.com with your order number and details. We will work with USPS to resolve the issue. 
• Incorrect Address: Ensure your shipping address is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
• Contact Us: If you have any questions about our Shipping Policy, please contact us at: Soaps and Aromatics by Sandra

Contact Us

If you have any questions about our Shipping Policy, please contact us via email at: soapsandaromatics@gmail.com.