Januray 1, 2024

Refund Policy 

At Soaps and Aromatics by Sandra, we are committed to providing high-quality products. If you receive a defective item, we are here to help.

Defective Products

• Eligibility: If you receive a defective product, you may request a refund or replacement.
• Time Frame: You must contact us within 8 days of receiving the item to report the defect. 
• Process: To report a defective product, please email us at soapsandaromatics@gmail.com with your order number, a description of the defect, and a photo if possible. We will provide instructions on how to proceed.

Refunds and Replacements

• Approval: Once we verify the defect, we will offer you a choice of a refund or a replacement.
• Refunds: If you choose a refund, we will process it to your original method of payment within a certain number of days, depending on your card issuer’s policies. 
• Replacements: If you choose a replacement, we will ship it to you at no additional cost.

Shipping Costs

• If We Made a Mistake: If the return is due to a defect, we will cover the return shipping costs.

If you have any questions about our Refun Policy, please contact us at soapsandaromatics@gmail.com. Thank you.